Small Engine Surplus Return Policy   PRODUCT AND ENGINE RETURNS We no longer take responsibility for customers ordering incorrect engines or transaxles. Due to very low margin of profit and a high return rate at the end of the summer we can no longer allow any returns of small engines as of 11/01/08. We hate to do this but it is a necessity to keep our doors open and keep giving the low prices we offer. You MUST double check and make absolutely sure that the engine or transaxle you are buying will work for your application or you might be stuck with an engine you cannot use. One suggestion we can offer is if you end up with an engine or transaxle you cannot use you might want to try to sell it on eBay to recoup part of your loss ? We highly recommend emailing us and calling the manufacturer to make sure an engine will interchange with your current engine. Our primary goal is your satisfaction! If you ever receive a product that is defective due to workmanship or materials, contact us if you need help.  All of the products we sell and distribute, if warranted, are warranted by the manufacturer of the product. We do not manufacture any products, therefore We DO NOT warranty any parts or engines and we do not accept returns. Since warranties, if applicable, are provided by the Manufacturer through their warranty network you will need to contact the manufacturer or your local Authorized Repair Dealer for warranty information and repairs. There will be no warranty on any Tecumseh engines or parts. Engines that have been started, had Oil or gas added, mounting bolt holes tapped or have been modified in any way, ARE ABSOLUTELY NOT ELIGIBLE FOR RETURN! If you ever receive a product that is defective due to workmanship or materials, just contact your local authorized repair center for factory warranty repair.  If you are having trouble locating an authorized factory repair center, email us and we will help you locate a repair center. ANY AND ALL CLAIMS OF A FAULTY PART OR ENGINE MUST BE RESOLVED THROUGH THE MANUFACTURER'S WARRANTY PROCESS AND THE REPORT OF ANY SUCH CLAIM MUST BE ACCOMPANIED BY A WRITTEN RECEIPT FROM A VALID SERVICE DEALER FOR SAID MANUFACTURER. Written receipt must be scanned and emailed to us for consideration. If we have recommended an engine for your application that was not correct, send us a copy of the email quote and we will waive the 20% restocking fee.  We highly recommend you Email us before ordering your engine to be sure it will work for your machine. In some cases we will send you to the manufacturer for this information. (After all, they know the engines better than anybody) The customer is responsible for assuring that the engine ordered will work for their specific application. Website images are representative, actual engine may vary from the image shown.  Some modifications may be required at the consumers expense if the model and type purchased differs from original model and type. Undeliverable, refused or any packages that are returned will result in a forfeiture of the original shipping charges and any additional charges we may incur for the return of the merchandise and are subject to a 20% restocking fee.  Shippers:    UPS, FedEx, Freight (Engines over 90 lbs and most Vanguard Engines are usually shipped via truck & you will be notified of the carrier) Note Prices, terms, specifications, and programs are subject to change without notice.  Should any errors be found in our catalog or on our website, we reserve the right to correct them.  List prices are suggested only.     Copyright © 2003-2019 smallenginesurplus.com - All rights reserved All trademarks and registered trademarks are the property of their respective owners.