Small Engine Surplus Warehouse - your source for Small Engines, Briggs & Stratton Engines and Tools


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Shipping Policies HEADING_TITLE

Anything in the engines categories must be on a seperate order from the tools and other items we sell. Most of the tools and other items are shipped from a different warehouse using UPS. We generally ship within 2 - 4 business days after receiving confirmed payment , excluding holidays and weekends. Although most items are delivered within 6-8 business days, Please allow up to 10 business days for delivery.  Most engine category shipments are made either by UPS Ground, or by Truck and are insured. Any special order items may be shipped directly from our Regional Distributors using UPS or what ever method they choose. Shipping carrier is not a choice, we use what is most convenient for us. Most smaller engines are shipped via UPS and request for a specific carrier may result in additional shipping & handling charges. Shipping charges are good for the Continental U.S. (Lower 48 States) only. Shipping means shipping and handling. Shipping does not include any customs, taxes and/or duties that may be due, these charges are the responsibility of the buyer.

In the case of backordered items, we will normally let you know if an item is on back order and approximately how long it will take to get in. Backorders are handled on a case by case basis. (If your shipping total says Free, check the item description as this is the charge that will apply. Any item with Free shipping can only be shipped to the USA Lower 48 States.)

Some items are delivered with a signature required. (This generally applys to engines over 70 lbs or over $300, but may apply to any order) If you are not available to sign you can generally arrange with the carrier to pick the item up at their facility or with UPS you can sign up for UPS My Choice.(More info at the following link http://www.ups.com/mychoice). There are generally 3 delivery attempts made by a carrier and then the item is returned. If you order an item you need to be prepared to receive it. This policy can not be superseded by any order notes added by the customer. Returned items will result in a forfeiture of the original shipping charges and any additional charges we may incur for the return of the merchandise and are subject to restocking fees. All engines shipped via truck will require a signature before the driver will release the merchandise. 

Engines over 100 lbs:

Many Engines over 100 lbs require special shipping to ensure they arrive safely and will be shipped via truck. If you are interested in a large engine (over 100 lbs.) please email us, in advance, so we can get a quote for shipping.

Shipping is guaranteed not to exceed the amount shown in the item's description, exclusive of any residential delivery fees the carrier may charge. (Typically between $25 & $75)  If the shipping total, exclusive of residential delivery fees, does exceed the amount shown in the item's description we will promptly refund the difference to you.

You can normally avoid any residential delivery fees by picking up the engine at your local trucking terminal or by shipping to a business address.  Please Provide Your Phone Number. We may need to contact you about your shipment. We do not give your phone number to the carrier, for truck deliveries, because they routinely try to tack on an extra $25-30 to call you.

Trucking Companies used include Old Dominion, Vitran, Central, Estes, Clark Brothers, SAIA, Roadway and Overnite.

Note: For Paypal payments shipping will be to confirmed address only.

Packing:

Most of our engines have to be re-boxed and packed with foam. They come from the factory on pallets and are not packed sufficiently for single engine shipment. This process adds about $6 to the price of each engine, which is calculated in the shipping charge, along with insurance.

Damage and Non Delivery:

All shipments must be inspected before accepting.  If the shipment is damaged or looks like it has been improperly handled, you must notify the delivery driver. If engine has been damaged excessively, you should refuse the shipment. If your package is left at your residence or business while you are gone and it looks or has been damaged you must contact us BEFORE calling the delivery company. In any case of possible shipping damage, you must contact us as the shipper...not the delivery company. Pictures of the damage will be required for the purpose of filing a claim with the carrier. You expressly agree to retain damaged parts and shipping materials for possible inspection by the carrier and to cooperate in expediting the claims process. Failure to do so may make you liable for replacement parts.

Any and all damage claims of any kind must be reported via email the same day as the receipt of the package. Any and all claims of non delivery or shortages must be made within 2 business days of the reported delivery (as reported by the carrier). Non delivery/shortage claims made after 2 business days of the delivery date, as reported by the carrier, are non-compensable.

Addressing:

An incomplete or incorrect address can cause delayed shipping and delivery, please double check your address (billing & shipping) before submitting the order form. You know your address better than we do, but the carriers have address checking software and if it's not entered properly to conform with them it can slow down or halt the process of making a shipping label. We will do our best if you request an address change, but sometimes we may not be able to catch it in time. We go by the address you fill in on the form.  It is your responsibility alone to get it right. If your shipping address is entered incorrectly and a delivery change is performed we reserve the right to bill/charge for that fee (normally $13.00)

When paying via Paypal please understand that we ship ONLY to accounts with confirmed addresses. It is easy to confirm your address on Paypal. The easiest way is to add a credit card to your Paypal account & the billing address of the card becomes the confirmed address. You can follow the instructions on the following link:

https://www.paypal.com/us/cgi-bin/webscr?cmd=_help-ext&leafid=160

We hate having to do this, but we simply can not take the chance of a fraudulent transaction. Paypal offers seller's protection only when an item is shipped to the confirmed address.  It is unfortunate that we have bad guys out there, spoiling it for the rest of us, but we do. Tons of Tools makes no warranty either full or limited nor expressed or implied nor of fitness of purpose or merchantability. Merchandise warranty is from the respective manufacturer only.


All new engines are shipped with a small amount of factory oil. This may depend on who, at the factory drained the engine. We have been told that engines are test started at the factory and the factory oil is supposed to be drained.  A small amount will remain and it's there to protect the engine. This factory oil normally has a pinkish hue to it and the new engine should be drained and filled with fresh oil before starting. Failure to add oil to a new engine or short block will void the manufacturer's warranty. Occasionally a carrier may transport a box upside down and that may result in an oil leak (factory oil leaking from the engine.) If this happens you should inspect the engine closely for damage (take pictures to send to us)  The engine should then be cleaned up with a clean towel or rag. This will not hurt the performance of the engine, but the engine may smoke for a few minutes on first start.

Additionally, new engines and short blocks are manufactured with un-tapped base mounting holes. (Most horizontal shaft engines are tapped on the back, but not the base) Most engines or short blocks mount using self-tapping bolts, but can also be mounted with bolts/washers/nuts. Mounting hardware is always the responsibility of the customer, new engines or short blocks do not come with mounting hardware. (May require a trip to the hardware store.)


Note:
Prices, terms, specifications, and programs are subject to change without notice.  Should any errors be found in our catalog or on our website, we reserve the right to correct them.  List prices are suggested only.

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